Heritage Green Child Care Inc
AODA MULTI-YEAR PLAN
AODA Standards/Regulation Reference
Area of Interest
Administrative Requirement
Individual Responsibilities
Compliance Date/Status
Customer Service Standard O. Reg 429/07
Establishment of Policies, and Procedures
Procedures Policies and Practices must be compatible with the following principles:
- Respect for dignity and independence
- Integration
- Equality Specific Policies and Procedures will be developed on:
- Use of Service Animals or Support Persons
- Notice of Temporary Disruptions
Executive Director
Complete
Customer Service Standard O. Reg 429/07
Training
Customer Service training must be provided for:
- Those who interact with members of the public on behalf of the HGCC; and
- Persons who participate in developing policies, practices and procedures governing the provision of goods or services to members of the public or other third parties
Program Managers
Supervisors
Ongoing
Customer Service Standard O. Reg 429/07
Feedback process
Establish an accessible process for receiving and responding to feedback about the manner in which HGCC provides services to persons with disabilities. The information about the process will be readily available to the public.
Program Managers
Supervisors
Complete
Customer Service Standard O. Reg 429/07
Notice of disruption
Establish procedures for notifying the public of any planned or unplanned disruptions in service.
Executive Director or designate
As required
Customer Service Standard O. Reg 429/07
Multi-year plan
1) Establish, implement, maintain and document a multi-year accessibility plan, which outlines the organization’s strategy to prevent and remove barriers and meet its requirements under this Regulation
2) Post the accessibility plan on our website, and provide the plan in an accessible format upon request; and
3) Review and update the accessibility plan at least once every five years
Executive Director or designate
Ongoing
Information and Communication Standards
Integrated Accessibility Standards Regulation O. Reg. 191/11
Procuring or acquiring goods, services or facilities
Incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities, except where it is not practicable to do so.
All
Ongoing
Integrated Accessibility Standards Regulation O. Reg. 191/11
Accessible formats
Upon request, accessible formats and communication supports will be provided or arranged in a timely manner that accounts for the person’s needs due to disability and at a cost no more than the regular cost charged to other persons.
All
As requested
Integrated Accessibility Standards Regulation O. Reg. 191/11
Accessible websites and content
If the HGCC develops new internet websites, the HGCC will ensure that the websites and web content conform with the World Wide Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA.
IT support
2019
Integrated Accessibility Standards Regulation O. Reg. 191/11
Accessible websites and content
Internet websites and web content will conform with the World Wide Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA.
IT support
2021
Integrated Accessibility Standards Regulation O. Reg. 191/11
Emergency Procedure, plans or public safety information
Any emergency procedures, plans and public safety information that are prepared by the Centre and made available to the public, will be available in accessible formats or with communication supports upon request.
Admin or Executive Director
As requested