Heritage Green Child Care Inc is committed to providing services to children, parents/guardians, the public and staff that are free of barriers and biases. HGCC strives to ensure that key principles of independence, dignity, integration, inclusiveness and equality of opportunity are reflected and valued in the learning and working environments.

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In compliance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, created under the Accessibility for Ontarians with Disabilities Act, 2005, the Heritage Green Child Care Inc is committed to providing services (i.e., programs, resources, materials) in a way that is accessible to all customers.

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HGCC welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.

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Customers who wish to provide feedback on the way HGCC provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):

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• Onsite or online: customer feedback forms

• Phone: (905) 573-3822

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Customers providing feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted within 2 business days.

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HGCC will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

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For more information about our accessibility policies and plans please click on the links below.